Terms & Conditions, Cancellation Policy & Privacy Notice

Effective Date: [24 09 26]

Business Name: Evexia Clinic Limited

Location: Unit 2’5, Spinners Mill, Leigh, Greater Manchester, United Kingdom, WN7 2LB

1. General Terms

By booking and attending an appointment with Evexia Clinic Limited, you agree to comply with and be bound by these Terms & Conditions.

All services provided—including injury rehabilitation, sports massage, and strength & conditioning performance—are delivered by qualified professionals in accordance with current UK clinical standards.

2. Appointments & Booking

Appointments must be booked in advance via our approved booking channels.
A valid contact method is required to secure all bookings.
We reserve the right to refuse or cancel appointments where necessary.

3. Cancellation & Non-Attendance Policy

When you book an appointment, that time is reserved exclusively for you.

3.1 Notice Period

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

3.2 Fees

Less than 24 hours’ notice: Up to 50% of the appointment fee may be charged
Same-day cancellation or non-attendance: Up to 100% of the appointment fee may be charged

3.3 Late Arrival

Late arrival may result in reduced treatment time
Full appointment fees remain payable

3.4 Outstanding Fees

Any missed appointment fees must be settled before further bookings can be made

4. Payments & Pricing

All fees must be paid at the time of booking or immediately after the appointment unless otherwise agreed
Prices are subject to change without prior notice
Prepaid sessions or packages are non-refundable unless stated otherwise

5. Health Disclosure & Clinical Consent

5.1 Medical Information

You agree to provide accurate and complete medical information, including:

Injuries
Medical conditions
Medications
Contraindications to treatment

Failure to disclose relevant information may affect the safety and effectiveness of treatment.

5.2 Consent to Treatment

By attending your appointment, you provide informed consent to assessment and treatment. You understand that:

Treatment carries some inherent risks (e.g., soreness, symptom aggravation)
Outcomes cannot be guaranteed
You may withdraw consent at any time

6. Liability Disclaimer

All treatments are provided with reasonable care and professional skill. Evexia Clinic Limited is not liable for:

Undisclosed medical conditions
Failure to follow aftercare advice
Outcomes outside of clinical control

Nothing in these terms limits liability where it would be unlawful to do so under UK law.

7. Data Protection & Privacy (GDPR)

We are committed to protecting your personal data in accordance with the UK GDPR and Data Protection Act 2018.

7.1 Data We Collect

Name, contact details, and date of birth
Medical and health information relevant to your treatment
Appointment and payment records

7.2 Lawful Basis for Processing

We process your data under:

Contractual necessity (to deliver services)
Legitimate interests (clinic administration)
Explicit consent (for health-related data)

7.3 How Your Data Is Used

Your data is used to:

Provide safe and effective treatment
Maintain clinical records
Communicate regarding appointments
Meet legal and regulatory obligations

7.4 Data Storage & Retention

Records are stored securely (digital and/or paper)
Clinical records are retained in line with UK healthcare guidelines (typically 7-8 years minimum)

7.5 Data Sharing

We do not sell your data. We may share data only where necessary:

With other healthcare professionals (with your consent)
Where required by law

7.6 Your Rights

Under GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure (where applicable)
Restrict or object to processing
Lodge a complaint with the Information Commissioner’s Office

8. Confidentiality

All patient information is treated as strictly confidential and will only be disclosed with your consent or where legally required.

9. Safeguarding & Professional Standards

All practitioners operate within their professional scope of practice and adhere to relevant governing body standards for physiotherapy, sports therapy, and rehabilitation.

10. Amendments to Terms

We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.

11. Contact Information

Evexia Clinic Limited
Company No: 16236184
Registered in England and Wales
Registered Office: Unit 2.5, Floor 2 Leigh Spinners Mill, Park Lane, Leigh, United Kingdom, WN7 2LB
Email: hello@evexia.clinic
Phone: 07709767157

12. Agreement

By booking and attending an appointment, you confirm that you:

Have read and understood these Terms & Conditions
Agree to the cancellation policy
Consent to treatment and data processing as outlined above

Photography, Videography & Social Media Consent Terms

Effective Date: [Insert Date Here]

Business Name: Evexia Clinic Limited

Location: Leigh, Greater Manchester, United Kingdom, WN7 2LB

Photography & Media Consent Policy

At Evexia Clinic Limited, we may occasionally capture photographs, video recordings, testimonials, and other media content within the clinic for educational, promotional, marketing, and social media purposes.

We are committed to handling all media content professionally, ethically, and in compliance with applicable UK laws, including the UK GDPR and Data Protection Act 2018.

Please read the following terms carefully before providing consent.

1. Purpose of Media Collection

Photographs and video recordings may be used for:

Social media content
Educational content
Marketing and advertising
Website and promotional materials
Clinic presentations and printed materials
Demonstration of rehabilitation exercises, treatment methods, or patient progress

Content may appear on platforms including, but not limited to:

Instagram
Facebook
TikTok
YouTube
Website and digital advertisements

2. Voluntary Consent

Consent to photography or videography is entirely voluntary. Refusing consent will not affect your treatment, care, or relationship with the clinic in any way. You may decline to appear in any content without explanation.

3. Explicit Consent Requirement

We will only capture and use identifiable images or videos where explicit consent has been obtained. Consent may be obtained:

In writing
Digitally
Via signed intake forms
Through electronic booking systems

4. Types of Content Collected

Content may include:

Treatment demonstrations
Rehabilitation exercises
Before-and-after progress content
Patient testimonials
General clinic footage
Group training or rehabilitation sessions

Where possible, we will aim to ensure all content is professional, respectful, and clinically appropriate.

5. Confidentiality & Sensitive Information

We will take reasonable steps to avoid capturing:

Confidential medical information
Personal documents
Private conversations
Sensitive patient data displayed within the clinic

No medical records or confidential health information will be publicly disclosed without separate explicit consent.

6. Patient Rights Under GDPR

Under the UK GDPR, you have the right to:

Withdraw consent at any time
Request access to your personal data
Request deletion of identifiable media where reasonably possible
Restrict processing of your personal data

Withdrawal of consent will apply moving forward and does not automatically require removal of content already published, printed, distributed, or shared prior to withdrawal where lawful processing had already occurred.

7. Withdrawal of Consent

You may withdraw your consent at any time by contacting the clinic directly. Upon receiving a valid request, we will:

Cease future use of your identifiable content where reasonably practicable
Remove unpublished content from our internal systems where appropriate

However, we cannot guarantee removal from:

Third-party social media shares
Archived internet content
Previously distributed marketing materials
Screenshots or reposted content outside our control